Effective Date: July 18, 2026
Welcome to SPN EdTech. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, mobile application, and the Learning Management System (LMS) portal.
1. Information We Collect
When you register for an account, enroll in a structured batch, or utilize our mock test series, we may collect the following information:
- Personal Identification Information: Name, email address, phone number, and academic details (such as target exams like Madhyamik, WBJEE, NEET, etc.).
- Usage Data: Information about how you interact with our app, including test scores, video watch progress, and session duration.
- Device Information: Operating system, unique device identifiers, and mobile network information required for app optimization.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the SPN EdTech platform.
- Track academic progress to deliver personalized counseling, rank predictions, and test analytics.
- Communicate with you regarding syllabus updates, new batches, and support inquiries.
3. Data Retention and Account Deletion
You have the right to request the complete deletion of your account and all associated personal data at any time. We are committed to giving you full control over your digital footprint on our platform.
How to Request Account Deletion:
To request the deletion of your account and all associated data, please submit a request via email:
- Send an email to [email protected] with the subject line "Account Deletion Request".
- Please include your registered email address or phone number in the body of the email so we can locate your account.
Upon verifying your request, we will permanently erase your personal data, test history, and account credentials from our active servers within 14 days, except where retention is strictly required for legal, tax, or regulatory compliance.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our infrastructure relies on secure, encrypted data transmission to safeguard your educational records.
5. Third-Party Services
We may use third-party services (such as Firebase, crash reporting tools, or analytic dashboards) to monitor and analyze the use of our service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are legally obligated not to disclose or use it for any other purpose.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
7. Contact Us
If you have any questions about this Privacy Policy, the practices of this app, or your data deletion request, please contact us at:
Email: [email protected]